Your privacy is our highest priority at q999. This policy explains what data we collect, how we store it, and the circumstances under which it may be shared.
Your privacy is protected on two levels — technical and policy
Every piece of data travelling from your browser to q999's servers is protected with 256-bit SSL encryption — the same standard used by banks. No one can intercept it in transit.
You have full rights to view, correct, and delete the data q999 holds about you. You can submit a request at any time through Account Settings or by contacting support.
Q999 never sells your personal data to marketing agencies or any third party. This isn't just a promise — it is a core part of our policy.
All data is stored on encrypted servers. Payment information is secured in accordance with PCI DSS standards, and full card numbers are never stored.
Only q999 staff who need access to specific information can view it. Not every employee has access to your full profile — this is an important layer of security.
Q999's security systems are regularly tested and audited by independent third parties. Security updates are applied before new threats can cause harm.
This Privacy Policy applies to the q999 (www.q999.express) website and its associated mobile applications. By registering or using q999's services, you are deemed to have accepted this policy.
In Plain Terms: We keep your data secure and use it to improve our services. Your information is never shared with third parties for marketing purposes without your consent.
Q999 complies with applicable laws in Bangladesh and follows international best practices for data protection. If this policy is updated, the revision date on this page will change and registered members will be notified.
Q999 collects only the minimum data necessary to provide its services. Information that isn't needed is not collected.
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Identity Verification & Legal Compliance |
| Contact Information | Mobile number, email address | Account communications, OTP & security verification |
| Financial Data | BKash/Nagad number, bank account details | Processing Deposits & Withdrawals |
| Transaction Data | Deposit, withdrawal, and betting history | Account Management & Fraud Prevention |
| Technical information | IP address, device type, browser | Security Monitoring & Platform Improvement |
| Usage Data | Gaming habits, preferred games, and session duration | Delivering a Personalized Experience |
NID or passport images uploaded during KYC verification are used solely for identity verification. Once the process is complete, these documents are stored in secure, encrypted storage.
Q999 uses your data only for limited, specific purposes. There is a clear reason behind every use.
Please Note: q999 never sells your data to advertising agencies or data brokers. Your data exists for you — not for commercial resale.
Q999 uses multiple layers of technical and procedural safeguards to protect your data.
All website and app traffic is encrypted — bank-level protection.
OTP verification is required for login and withdrawals, so no one else can access your account.
All data stored on our servers is encrypted — unreadable even in the event of a breach.
Automated systems detect unusual activity and take immediate action.
Only authorized staff can access specific data. Not everyone has visibility into all information.
Regular third-party penetration testing and security reviews.
No system is 100% secure. If you notice any suspicious activity or believe your account has been accessed without authorization, change your password immediately and contact support.
Q999 uses cookies on its website and app. Cookies are small files stored on your device that help improve your browsing experience.
You can delete or block cookies through your browser settings. Note that disabling essential cookies may affect certain platform features.
You have full control over your personal data on q999. You can exercise each of the rights listed below at any time.
You can request to view any personal data q999 holds about you. Requests are typically responded to within 30 days.
You can request corrections to any inaccurate or outdated information — through account settings or by contacting support.
After closing your account, you may request that your data be deleted. Certain information may be retained for a specified period for legal reasons.
You can request an export of your data in a standard format that can be used on other platforms.
In certain circumstances, you can request that the processing of your data be restricted.
You can opt out of email or SMS marketing communications at any time — via the Unsubscribe link at the bottom of any email or through your account settings.
How to Exercise Your Rights: To exercise any of your rights support@q999.express– email us or reach out via live chat. Your request will be processed after your identity has been verified.
Q999 is strictly for users aged 18 and above. We do not knowingly collect any data from minors.
Q999 does not retain data longer than necessary. However, certain information must be kept for a specified period to meet legal obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | For as long as your account remains active | Service Delivery |
| Transaction Records | 5 Years | Financial Regulatory Obligations |
| KYC Documents | 5 Years | AML Compliance |
| Communication History | 2 Years | Dispute Resolution |
| Log Files (Technical) | 90 Days | Security Monitoring |
| Marketing Preferences | Until consent is withdrawn | Based on Your Preferences |
For any questions about our privacy policy, requests to exercise your rights, or complaints, please get in touch with us.
Notice of Policy Changes: If any significant changes are made to this privacy policy, you will be notified at least 14 days in advance via your registered email or an in-app notification.
When signing up for an online service, most people skip straight past the "Privacy Policy" page and click "I Agree" without reading a word. It's understandable — these pages are usually long, dense, and written in language that's hard for anyone to follow. At q999, we've made a deliberate effort to keep this policy straightforward and easy to understand, so every member knows exactly what happens with their information.
When you register with q999, the details you provide — your name, mobile number, and date of birth — are used solely to verify your identity. Age verification is mandatory for online gaming platforms in Bangladesh, and a few basic details are required to do this accurately. q999 retains this information for as long as your account is active and deletes it once the account is closed, except for records that must be kept to meet legal obligations.
Many users have questions about payment information. When you make a deposit via bKash or Nagad, the transaction details are recorded in q999's system. This is necessary because disputes cannot be resolved without a transaction history. However, q999 never collects your mobile banking PIN or password — those remain entirely with your mobile banking provider.
Technical data — such as your IP address or device type — is necessary for security. If a login attempt on your account comes from an unusual country or an unfamiliar device, the system flags it automatically. This keeps your account safe. This data is never used for advertising or profiling.
Cookies can be a confusing topic, but the idea is simple. A cookie is a small file that remembers things like whether you're logged in or what language you prefer. Without them, you'd be logged out every time you refreshed the page. q999 uses cookies only to keep the platform running smoothly and to improve your experience — not to track you across other websites.
Q999's data-sharing policy is straightforward. When sending money via bKash or Nagad, the payment provider receives only what is needed to complete the transaction. Game providers such as PG Soft or Jili receive only the data required to run your game session. Beyond that — advertisers, data analysts, marketing agencies — none of them receive your data.
Many members ask whether q999 sends marketing emails. The answer is yes — but only with your consent. You can give or withdraw that consent during registration or any time afterwards in your account settings. Without consent, q999 will only send essential account-related communications such as OTPs, security alerts, and withdrawal confirmations.
Your rights over your personal data are not just words on paper — q999 is committed to making them actionable. If you'd like to view, correct, or delete your data, simply reach out to support and they'll assist you. The only limitation is that certain records (such as financial transactions) must be retained for a specified period to meet legal obligations.
Keeping your privacy protected at q999 is not just a policy — it's a matter of trust. For over five years, millions of members in Bangladesh have trusted q999. That trust is never compromised when it comes to data security.
Your data is fully secure with q999. Sign up and enjoy Bangladesh's premier online betting and casino platform.
Secure & Encrypted • 18+ Only • Play Responsibly